Help center

Yes. If you participated in a bonus, welcome account, deposit reward, or other promotion, its terms may affect the amount available for withdrawal or what happens to promotional funds when a withdrawal is made. Before submitting a withdrawal request, review the applicable promotion terms and check whether your balance includes promotional funds, eligible profits, or restricted amounts.

You may be able to withdraw while you have open trades, provided your account will retain enough free margin after the withdrawal is processed. If a withdrawal would affect margin requirements or increase the risk of stop-out, the request may be rejected or limited.

Before requesting a withdrawal, check your open positions, free margin and account balance.

Our policy is to process withdrawals via the same method you used to deposit. For example, if you deposited with a credit card, the card will be credited with the amount equal to your deposit. Upon request, we can send any profits via other payment methods registered in your name.

Yes. In some cases, Tickmill may ask for additional documents after you make a deposit, trade or request a withdrawal.

This may be due to regulatory requirements, payment provider checks, account security reviews, changes to your account information, unusual payment activity or expired documents.

To make a withdrawal, log in to your Client Area and complete the withdrawal form in the Wallets section. We don’t charge any fees on withdrawals.

We process all withdrawal requests within one working day.

Withdrawal requests are processed by our Client Accounting Department within one working day. However, the time it takes for the funds to reach you depends on the payment method you choose:

• International bank wire: 2–7 working days

• Card withdrawals: Up to 8 working days

• All other payment methods: Usually within 1 working day

Common reasons include incorrect payment details, payment provider delays, same-method withdrawal requirements, unsupported payment routes, bonus or promotion restrictions, insufficient free margin, recent deposit checks, source-of-funds reviews, internal reviews, or account security checks.

“Awaiting Approval” means your withdrawal request is being reviewed before it is processed. This may involve checking your payment method details, KYC or compliance requirements, source of funds, bonus or promotion conditions, or security controls.

This status does not necessarily mean there is a problem, but additional time or documents may be required.

The minimum withdrawal is 25 USD , EUR , GBP.

Contact our Support team immediately from your registered email address and secure your account by changing your password. Include your account number, wallet number, transaction ID, amount, date, and screenshots if available. For security reasons, Tickmill may review your account access, payment activity, and transaction history before responding with details through private channels.

First, check the withdrawal status in your Client Area and make sure no additional documents or actions are required. If the request is still pending longer than expected, contact Support from your registered email and include:

• Withdrawal ID

• Account or wallet number

• Payment method

• Withdrawal amount

• Submission date and time

• Screenshot of any error or pending status

Our Support team will check your withdrawal status and advise you on the next steps.

You can find the latest available withdrawal methods, processing information, fees and any other applicable payment conditions in your Client Area or on the Deposits and Withdrawals page.

Available methods may vary depending on your country, entity, account type, currency and payment provider.

Withdrawal and account matters involve personal data, payment details, account security and regulatory obligations. For confidentiality and security reasons, Tickmill can only discuss account-specific details through secure private communication channels after verifying the identity of the registered account holder.

Tickmill may ask you to provide  proof of identity or address, or documents relating to your payment method, source of funds or other verification documents to meet regulatory, anti-money laundering, fraud prevention and payment security requirements.

Verification helps protect your funds and ensures withdrawals are sent to the correct account holder.

Your available withdrawal balance may be lower than the total balance for several reasons. Funds may be supporting open positions, bonus or promotional terms may affect the amount available, some funds may still be under review, or you may need to make an internal transfer before withdrawing.

A withdrawal may be delayed if additional verification is required, the payment provider is still processing or reviewing the transaction, or the selected payment method requires manual checks. Delays may also occur if the request was submitted outside business hours or your account is undergoing a compliance, KYC, payment or security review.

If your withdrawal is delayed, contact our Support team from your registered email address. Please include your withdrawal ID, account number, payment method, withdrawal amount and submission date so we can assist you.

Your withdrawal may be rejected if your payment details are incorrect, your withdrawal method does not match your deposit method (meeting return-to-source requirements), or the selected method is not available for your account or country.

Other reasons may include additional verification, the requested amount exceeding your available balance, a declined transaction by the payment provider, bonus or promotion conditions, or payment and security requirements.

If you have any questions or need assistance, please contact our Support team for more information.